Frequently asked questions
Find answers to the most common questions about our products, services, ordering, delivery and more.
Access hatches
No, our roof access hatches aren’t fire rated.
Please contact a qualified fire safety consultant for recommended manufacturers.
Yes, we do.
All of our fold down ladders can be easily integrated with our range of roof access hatches.
Kattsafe roof access hatches are manufactured from lightweight and robust materials, the hinged model incorporating gas strut technology to ensure smooth safe operation.
Our roof access hatch range is available in three different sizes and has a sliding model for use in high wind areas.
For more information view the roof access hatch range.
SKYDORE roof access hatches have a 3 year warranty.
Acts, codes, and standards
As per AS/NZS 1891.4 inspection and recertification of fall arrest items, such as anchors, should be carried out by persons trained as qualified Height Safety Equipment Inspectors.
Should your fall arrest equipment require inspection or recertification please contact the Kattsafe team on 1300 301 755 or info@kattsafe.com.au to find a qualified Height Safety Equipment Inspector in your area who can assist.
Kattsafe anchors require a 12 monthly inspection and recertification period as per AS/NZS 1891. The Code of Practice however in some states requires 6 monthly inspections.
To find out your local government regulatory body go to the Safework Australia website.
IMPORTANT NOTE:
Drilled in anchors or glued in anchors require proof load testing prior to use as per AS/NZ 1891.4:2009
Our Know the law page is devoted to keeping you up to date with all of these regulations.
Here you will find links to all the industry information you need to ensure that you are designing, installing and providing compliant systems.
Bookmark the page for future reference and to ensure you are always kept in the know.
All Australian Standards are available at the Intertek Inform global store.
CLICK HERE to be redirected to their website.
Height safety equipment and working at heights practices are governed by the below Standards.
AS 1657:2018 Fixed Platforms, Walkways, Stairways and Ladders
AS/NZS 1891.1 Part 1: Safety Belts and Harnesses
AS/NZS 1891.2 Part 2: Horizontal Lifeline and Rail Systems
AS/NZS 1891:3 Part 3: Fall Arrest Devices
AS/NZS 1891.4 Part 4: Selection, Use and Maintenance of Industrial Fall Arrest Systems and Devices
AS2625 Safe Working in a Confined Space
AS/NZS ISO 22846 Industrial Rope Access Systems
AS/NZS 5532 Manufacturers requirements for single point anchors
AS/NZS5532 is a very important Standard that ensures a very high level of manufacturer accountability. This Standard is fully operational and enforceable and must be followed by all manufacturers and installers of fall arrest anchor systems. Testing is imperative and must be conducted both dynamically and statically in the proposed direction of use.
Anchors
Kattsafe anchors require a 12 monthly inspection and recertification period as per AS/NZS 1891. The Code of Practice however in some states requires 6 monthly inspections.
To find out your local government regulatory body go to the Safework Australia website.
As per AS/NZS 1891.4 inspection should be carried out by persons trained as a qualified Height Safety Equipment Inspector.
Should your fall arrest equipment require inspection or recertification please contact the Kattsafe team on 1300 301 755 or info@kattsafe.com.au to find a qualified Height Safety Equipment Inspector in your area who can assist.
IMPORTANT NOTE:
Drilled in anchors or glued in anchors require proof load testing prior to use as per AS/NZ 1891.4:2009.
As per AS/NZS 1891.4 inspection and recertification of fall arrest items, such as anchors, should be carried out by persons trained as qualified Height Safety Equipment Inspectors.
Should your fall arrest equipment require inspection or recertification please contact the Kattsafe team on 1300 301 755 or info@kattsafe.com.au to find a qualified Height Safety Equipment Inspector in your area who can assist.
Kattsafe anchors require a 12 monthly inspection and recertification period as per AS/NZS 1891. The Code of Practice however in some states requires 6 monthly inspections.
To find out your local government regulatory body go to the Safework Australia website.
IMPORTANT NOTE:
Drilled in anchors or glued in anchors require proof load testing prior to use as per AS/NZ 1891.4:2009.
Fall arrest and rope access anchors are subjected to different types of loads and they must be tested and rated accordingly.
Determining which anchor to use in which situation is vital to ensure that operators are fully protected.
“Understanding anchor selection and why it matters” gives critical information to assist you when installing Kattsafe anchors to ensure you make the correct selection for the desired application.
The article also provides definitions on industry terminology such as fall prevention, fall restraint, fall arrest, rope access, static load and dynamic load.
Incorrect, design, installation and use of roof anchor points is a common occurrence in the workplace. It causes quite a lot of confusion and can be the reason for many costly system replacements.
Why?
Because not all anchors are the same and their selection is not a one size fits all situation.
When it comes to choosing the right equipment it must be established what work is going to be performed. For example, do you require fall arrest anchors for cleaning gutters or are you carrying out window cleaning which is going to be done via rope access?
To simplify the selection of our anchors, please read our article, "Understanding anchor selection and why it matters", which gives details of Kattsafe's range of anchors and their specific applications.
Ensure that you always contact a Height Safety Specialist when installing anchor systems who are qualified to select the correct fall protection.
There are vital details that you must be aware of when using this fixing method and it is most important that you know what they are.
While Kattsafe always recommend that you have screws going through the plate and into the purlin, there may be special circumstances where this is not possible.
Murray explains how to do this type of installation and the way to ensure you are still providing it in a safe and compliant way.
Please click on the links below for further support documentation for rivet only installation in regard to anchors and static lines.
The fixings need to be torqued to 50Nm using a torque wrench tool.
Please refer to the AP110 tension anchor installation manual for further information.
Yes, provided the required pull testing loads are achieved after mounting the new anchor.
For more installation information download the AP110 tension anchor installation manual.
The preference is to always use the wedge anchor fixing method due to its seismic performance ability and ease of install. The chemical fix anchor is preferred when fixing the anchor to membrane type roof systems and hole penetration needs to be sealed against water ingress.
Please refer to the AP110 tension anchor installation manual for more instructions.
Wedge anchor fixing method – page 17
Chemical fixing method – page 20
No, Kattsafe cannot certify the AP110 tension anchor unless installed using the specified fixings based on critical performance testing.
For more information on the AP110 tension anchor please download the instruction manual.
Yes, due to the importance of having the correct fixings, the anchor is sold as wedge anchor kit or a stud kit for chemical fix requirements.
For more information please refer to the AP110 tension anchor installation manual
The anchor is designed to be used in the X and Y axis only ie: tension and sheer in line with anchor plate.
Please refer to the AP110 tension anchor installation manual for further information.
Our recommendation is to replace the anchor once any deformation has occurred however should a pull test pass the required loads, the anchor is safe for use until replacement can be made.
For further information please refer to the AP110 tension anchor installation manual
Visual deformation will appear after a 6kN load or more has been applied to the anchor.
Download the AP110 tension anchor installation manual for further information.
No special tools are required.
For further information download the AP110 tension anchor installation manual
How to correctly install concrete mount anchors
Our Technical Team gets asked this question a lot so Murray has created a Tek Talk video which gives more information regarding minimum edge distances that you need to provide for anchor installations in concrete.
Kattsafe always recommends that you install our concrete mount anchors a minimum of 200mm from the edge but what if the situation does not allow for this?
What steps do you need to take to ensure a compliant install?
Different concrete mount anchors and their requirements
Explore the Kattsafe range of anchors. If you have any further queries regarding the installation of concrete mount anchors, contact technical@kattsafe.com.au.
Yes, Australian and New Zealand Standard AS/NZS 1891.4 clearly states that anchor points should have details of the installer, install date and other data relevant for the user.
All Kattsafe anchors come with labels for recording the necessary details to assist in ensuring compliance.
For more information or to place an order for additional tags contact the team on 1300 301 755 or sales@kattsafe.com.au.
Correct use of fall arrest equipment is imperative to ensure the safety of operators.
According to the Hierarchy of Control for working at heights, fall arrest equipment is one of the least preferred forms of fall protection but if other alternatives such as guardrail, walkways, or static lines cannot be provided it is still an effective form of fall protection.
Whilst a preventative against injury from a fall from height, a fall arrest system such as a safety harness does require several things to be taken into consideration.
What is the length of the lanyard?
Where is the location of the anchor point?
Have you calculated the length of the user’s legs and body in the fall distance?
Does the lanyard incorporate a section that lengthens when it is deployed and if so, what is this measurement?
Have the anchor points that the system will be attached to been recently tested and certified to be able to handle the load associated with a fall?
There are a lot of factors that need to be taken into account and our video gives details of what you must consider when using fall arrest equipment.
Most of our anchors are covered by a 10 year warranty but there are some that are 3 years.
For more information visit the anchor home page page and select warranty/certification in the dropdown box in downloads.
Dissimilar metal corrosion, often know as galvanic or bimetallic corrosion, is a electrochemical reaction that is caused when different types of metals touch. It can result in rusting and erosion as it literally eats away the weaker metal .
A well known extreme example of this phenomenon was exhibited in the Statue of Liberty. In the 1980s, regular maintenance checks showed that dissimilar metal corrosion had occurred between the outer copper skin and wrought iron structure. Insulation had been installed between the two metals but over time that had degraded, allowing contact between the two metals which caused the rusting of many areas within the iron supports.
Prevention of dissimilar metal corrosion can be achieved by using protective layers such as EPDM foam tape, insulation, plastic, varnish and paint as these create an electrolysis barrier.
It’s difficult to work out the required amount of tubes that you will need of epoxy adhesive and no-one wants to be left short on-site.
Our calculator estimates the required number of cartridges needed for your job.
Design consultancy services
Our design department offers a 5 – 7 business working day lead time on designs once all the requested documentation has been received.
Starting the design process is easy. Email the below documents to design@kattsafe.com.au and you will then be sent a Design Request Form to complete.
Roof and floor plans (dwg and pdf formats)
External building elevations (pdf)
Overall Building sections (pdf)
Roof finish schedule or roof mark-up showing roof finish
Mechanical layout (if not shown on roof plans)
3D model or perspectives (if available)
Your system design pack will consist of the following:
System layout plan
System proposal including schedule of components
Indicative supply and install price to use for budgeting purposes
Kattsafe's Design Consultancy takes all the stress out of height safety design and leaves you to do what you do best – CREATE!
Included in your system design will be the following:
System layout plan
System proposal including schedule of components
Indicative supply and install price to use for budgeting purposes
Kattsafe's Design Consultancy
We understand the onerous job of staying ahead of all of the latest Act, Standards and Guidelines in relation to height safety system design.
Our design consultancy service is available to installers, architects, building designers and building owners/managers.
To initiate our design service the Design Team will need the following documents emailed to design@kattsafe.com.au:
Roof and floor plans (dwg and pdf formats)
External building elevations (pdf)
Overall building sections (pdf)
Roof finish schedule or roof mark-up showing roof finish
Mechanical layout (if not shown on roof plans)
3D model or perspectives (if available)
We will then issue you with a Design Request Form, which you will need to complete and return to our Design Team.
Why use the Kattsafe Design Consultancy Service?
As architects or building designers, you create structures that are innovative and beautiful but when it comes to height safety system design what is your level of expertise?
With more and more emphasis on workplace health and safety, designers have a duty of care to ensure their buildings are meeting all the obligations of safe design.
Section 22 of the WHS Act states:
The designer must ensure, so far as is reasonably practicable, that the plant, substance or structure is designed to be without risks to the health and safety of persons who carry out any reasonably foreseeable activity at a workplace in relation to inspection, operation, cleaning, maintenance or repair of plant.
Let us take the stress out of height safety design and help with your fall protection requirements.
Currently we have our full range of access hatches, anchors, davits, fold down ladders, guardrail, walkway, rung ladders, ladder supports, needles, rigid rails and static lines available. Visit the complete Revit/BIM Library.
Designers, we have listened to your requests and realise the advantages to you in providing our products in the software you use. Now you can insert our products into your designs with ease, feeling confident that all the system attributes and characteristics are accurate and correct.
Adapts to both angled and vertical orientations
Includes landing platforms and barriers
Includes minimum and maximum available heights
Fold down ladders
Yes, we do.
All of our fold down ladders can be easily integrated with our range of roof access hatches.
Our roof access hatches are manufactured from lightweight and robust materials, the hinged model incorporating gas strut technology to ensure smooth safe operation.
The roof access hatch range is available in three different sizes and has a sliding model for use in high wind areas.
For more information view the roof access hatch product page.
All Kattsafe fold down ladders have a 3-year warranty.
General Product FAQs
Yes. You can use the order form contained in your current price list. This automatically updates when products and quantities are selected and generates an order form with your pricing, saving you time.
There are a couple of ways that you can find brochures on our website.
Download from the Kattsafe resource library
Download directly from the individual product downloads tab
In fact all brochures, manuals, tech drawings, warranties/certifications and Revit files can be located by visiting the downloads section.
Our operation manuals contain important information such as correct procedure for operation, maintenance details and checklists.
They can be downloaded from the Kattsafe download page or directly from the individual product page.
Installation manuals can be located within the Kattsafe download page or alternatively by going to the download tab which appears on individual product pages.
Need to download an image for a project? Click on the image then right click – save image as – and download to your computer.
No. You should never design, install or use a height safety system that has components from different manufacturers.
Performance results, load ratings and certifications are only valid if you use all the correct system components as specified. Not only will you void any manufacturer warranties, you also run the risk of endangering the lives of those persons who will be using the systems.
Substituting other products may cause the system to react unpredictably and in the worst instance provide inadequate fall protection should it be required.
If you have any doubts about the compliance of your current systems, please do not hesitate to contact the team at Kattsafe on 1300 301 755 or sales@kattsafe.com.au who can organise to have a system audit conducted to ensure you and your workers are protected.
We know that occasionally things don’t always go like clockwork, and sometimes goods need to be returned. Kattsafe are happy to accept your returned goods, however we need your help to make sure we can process your return and credit in a timely manner.
Goods being returned for credit are to be accompanied with a ‘Return Material Authorisation’ form (RMA). The RMA form can be downloaded from this link below:
RMA FORM DOWNLOAD LINK (downloads an excel form)
Once downloaded, please contact our Customer Service Team to obtain the RMA number.
Tel: 1300 301 755.
Goods being returned shall meet the following conditions:
Proof of purchase to be supplied. (Invoice / Packing Slip No.)
RMA number filled in.
Goods must be returned within 90 days of invoice date.
Goods shall be in a new and re-saleable condition (scratch / dent free / no stains).
All goods returned incur a 5% re-stocking fee.
Goods returned unpackaged or missing fixings will incur a 15% re-stocking fee.
The following goods are not refundable:
Any PPE / harness gear not in original packaging.
Static line cable cut and swaged to order.
Custom or bespoke manufactured products made to order.
If the above conditions are met and the RMA form filled in and sent with proof of purchase to sales@kattsafe.com.au, the credit will be processed in a timely manner.
Correct use of fall arrest equipment is imperative to ensure the safety of operators.
According to the Hierarchy of Control for working at heights, fall arrest equipment is one of the least preferred forms of fall protection but if other alternatives such as guardrail, walkways or static lines cannot be provided it is still an effective form of fall protection.
Whilst a preventative against injury from a fall from height, a fall arrest system such as a safety harness does require several things to be taken into consideration.
What is the length of the lanyard?
Where is the location of the anchor point?
Have you calculated the length of the user’s legs and body in the fall distance?
Does the lanyard incorporate a section that lengthens when it is deployed and if so, what is this measurement?
Have the anchor points that the system will be attached to been recently tested and certified to be able to handle the load associated with a fall?
There are a lot of factors that need to be taken into account and our video gives details of what you must consider when using fall arrest equipment.
If water is present on aluminium and it becomes trapped between wraps, sheets or other packaging material with no air flow to remove it, the prolonged contact between the water and the metal causes a chemical reaction which results in water stain.
This can present as white marks or dark staining and can happen in a relatively short time, so it is very important that you act immediately should you notice any moisture on or around your aluminium.
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White marks or dark staining can appear on aluminium when water has been in contact with aluminium. If the water becomes trapped between wraps, sheets or other packaging material and there is no air flow to disperse the water a chemical reaction can happen called water staining. Water staining can present as white marks or dark staining. It can occur quite rapidly, so it is very important that you act immediately should you notice any moisture on or around your aluminium.
If you are unfortunate enough to have water staining on your aluminium, we recommend using scotch brite heavy duty scour pads with clean water as a means of removal.
Luckily, if staining has occurred, and the moist condition causing it is removed, the stain will not continue to develop.
For more information read our article, “How to prevent aluminium discolourisation”.
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Do not leave goods packaged and stored outdoors. If goods need to be left outside for a time prior to install, we recommend goods are unpacked and separated on timber so no two pieces of aluminium are in contact allowing moisture staining.
In storage, do not place aluminium with other metals. Use wood faced shelving, racks and bins.
Store away from caustics, nitrates, phosphates and acids.
Use older stock first.
Upon receipt of deliveries, materials should also be inspected for signs of wetness to avoid the possibility of water staining. This should include looking for wet packaging or pallets.
Do not store aluminium near obvious water sources such as steam or water pipes, and keep it at a reasonable distance from open doors and windows.
If the metal is received cold, allow it to come gradually to room temperature, which may take several days, before opening or breaching the packaging. Even a small opening can allow atmospheric moisture to condense on the material.
The Kattsafe Quality Team takes pride in ensuring that all Kattsafe products meet or exceed the high standards we are known for, but how do we ensure this is done?
Inwards Goods
All goods coming into the warehouse from suppliers are QA checked by the Inward Goods Team who follow the specific inspection Standard Operating Practices (SOPs) for the part delivered. The SOP provides a sample size to check against the SOP checklist.
New products and items ranked as critical are inspected by the Quality Team.
Monthly hardness checks are performed by the Quality Team on structural aluminium extrusions.
Any non-conformance found on supplied items is communicated directly to the supplier.
Production
Manufactured items are double checked for quality issues at each stage of the production process.
A final detailed inspection is performed by QA trained operators at end of the line which must be signed off as Q.C. complete.
Any defects found at any stage of the manufacturing process are reported to the Quality Team via our Pink Slip System electronically.
The Quality and Production Team Leaders review all Pink Slips, implement countermeasures, and discuss opportunities for improvement.
Other Quality Assurance Actions
The Quality Team is responsible for developing and updating SOPs throughout all departments on the factory floor.
Quality Alert documents are issued on specific parts if there has been a recent or potential issue with an item.
Regular random audits across all factory floor departments are conducted to monitor adherence to standardised operating procedures and other quality related requirements specific to the department.
The performance of Kattsafe suppliers is closely monitored to ensure they continually meet our quality standards. This includes audits, on site visits and feedback.
Customer concerns are viewed by the Quality Team as opportunities to improve a process or product and this provides invaluable feedback for our continuous improvement goals.
What do you do if you find a QA problem?
Report your concerns to the Customer Service Team on 1300 301 755 or sales@kattsafe.com.au who will then pass on your information to the Quality Team for investigation if required.
Providing as much detail as possible with photos and a description of the problem when reporting concerns will helps us with resolving the issue.
Continuous improvement is not a destination, it’s a journey!
Yes, all Kattsafe products exceed Australian Standards.
Height safety equipment and working at heights practices are governed by the below Australian Standards.
AS 1657:2018 Fixed Platforms, Walkways, Stairways and Ladders
AS/NZS 1891.1 Part 1: Safety Belts and Harnesses
AS/NZS 1891.2 Part 2: Horizontal Lifeline and Rail Systems
AS/NZS 1891:3 Part 3: Fall Arrest Devices
AS/NZS 1981.4 Part 4: Selection, Use and Maintenance of Industrial Fall Arrest Systems and Devices
AS2625 Safe Working in a Confined Space
AS/NZS ISO 22846 Industrial Rope Access Systems
AS/NZS 5532 Manufacturers requirements for single point anchors
Copies of the above Standards can be obtained from Intertek Inform.
Dissimilar metal corrosion, often know as galvanic or bimetallic corrosion, is a electrochemical reaction that is caused when different types of metals touch. It can result in rusting and erosion as it literally eats away the weaker metal .
A well known extreme example of this phenomenon was exhibited in the Statue of Liberty. In the 1980s, regular maintenance checks showed that dissimilar metal corrosion had occurred between the outer copper skin and wrought iron structure. Insulation had been installed between the two metals but over time that had degraded, allowing contact between the two metals which caused the rusting of many areas within the iron supports.
Prevention of dissimilar metal corrosion can be achieved by using protective layers such as EPDM foam tape, insulation, plastic, varnish and paint as these create an electrolysis barrier.
Guardrails
Kattsafe guardrails have a 10 year warranty.
If water is present on aluminium and it becomes trapped between wraps, sheets or other packaging material with no air flow to remove it, the prolonged contact between the water and the metal causes a chemical reaction which results in water stain.
This can present as white marks or dark staining and can happen in a relatively short time, so it is very important that you act immediately should you notice any moisture on or around your aluminium.
The Kattsafe fold down guardrail system is the perfect solution. It folds down neatly when not in use so there is minimal visual impact to your building.
View GW31 and GW32 under the section Available Configurations on our guardrail page for various options available.
The preferred distance is 2000mm. In certain applications there can be 2200mm between posts.
Please refer to the installation manual for further guidance.
The preferred distance is 300mm. In certain applications there can be 400mm from a corner to the closest support post/handrail overhang.
Please refer to the installation manual for more information.
Where an object could fall from a platform or landing to a lower area to which persons have access.
Please refer to the installation manual for more information.
Harness gear
Step 1: Locate the rear dorsal fall arrest D ring. Ensure harness is hanging freely and webbing isn’t twisted. Visually check harness, fittings and labels.
Step 2: Place harness over shoulder.
Step 3: Bring harness over other shoulder and clip the chest quick connect buckle.
Step 4: Adjust the chest strap to fit.
Step 5: Identify the front fall arrest loops.
Step 6: Look for labels. Note that they are required to match to create the rated front fall arrest point.
Step 7: Place the karabiner through the front fall arrest loops and tighten the screw gate to create the rated front fall arrest point.
Step 8: Pull the leg strap up between the legs and connect with buckle.
Step 9: Repeat on other side.
Step 10: Tighten the leg straps to fit, tucking any excess webbing into shoulders.
Step 11: Correct fit on legs straps should allow a flat hand to be placed behind the leg strap.
Step 12: Correct chest fit should allow a fist to be placed behind the chest strap.
Step 13: Adjust the shoulder webbings so that when the front fall arrest point is lifted, it is level with the sternum.
Step 14: Back fall arrest D ring point should be correctly sitting between the shoulder blades.
Step 15: Check final fit. You should be able to squat comfortably without tension on the body.
Further pictures, instructions and maintenance details can be found in the Harness Gear Operation Manual.
Correct use of fall arrest equipment is imperative to ensure the safety of operators.
According to the Hierarchy of Control for working at heights, fall arrest equipment is one of the least preferred forms of fall protection but if other alternatives such as guardrail, walkways, or static lines cannot be provided it is still an effective form of fall protection.
Whilst a preventative against injury from a fall from height, a fall arrest system such as a safety harness does require several things to be taken into consideration.
What is the length of the lanyard?
Where is the location of the anchor point?
Have you calculated the length of the user’s legs and body in the fall distance?
Does the lanyard incorporate a section that lengthens when it is deployed and if so, what is this measurement?
Have the anchor points that the system will be attached to been recently tested and certified to be able to handle the load associated with a fall?
There are a lot of factors that need to be taken into account and our video gives details of what you must consider when using fall arrest equipment.
Kattsafe harness gear has a 1 year warranty.
Wire rope lanyards must be serviced by an authorised agent.
To ensure that your equipment is operating efficiently and effectively servicing must be conducted at 12 monthly intervals.
Always do a visual check before any use to guarantee that nothing has occurred to the system since the last inspection that may affect it’s performance.
All Kattsafe harnesses and lanyards are rated to 136kg. Further information is shown as below:
Harness Assembly
Rated to 136kg (for use with standard fall arrest lanyard)
Material – manufactured from polyester webbing
Weight – 1.3kg (includes all buckles and D-rings)
Karabiners
Load rating – 23kN
Material – manufactured from high tensile steel, zinc plated
Weight – 0.6kg
Working Load Limit
All Kattsafe fall arrest harness gear is rated over 100kg and is designed for a maximum free fall of 2000mm. An energy absorber is to be incorporated as a safety factor whenever a fall arrest situation is encountered.
Compliance
Kattsafe harness gear and equipment is designed and manufactured in accordance with requirements of Australian and New Zealand Standards AS/NZS 1891.1:2007, CE. EN361 and relevant statutory OHS codes of practice guidelines.
Testing
Kattsafe equipment is manufactured and tested to conform to International and Internal Standards and quality controlled according to ISO9001:2008. Copies of test certificates are available.
Harness PPE (Personal Protective Equipment) and retractable lanyards have a lifespan of 10 years.
As per AS/NZS 1981.4 – 2009, once the ‘remove from service’ date has been reached it must be taken out of service and destroyed.
Find below details to ensure you get the best out of your harness gear and equipment.
The system needs to be checked and recertified by a competent height safety inspector every 6 months for non corrosive environments or 3 monthly for corrosive or harsh environments. (To be determined by specialist depending on severity of surrounding conditions.)
Never clean using acids or other chemicals that could damage the system components.
The harness webbing is subject to wear depending on frequency of usage. Any signs of excessive wear will require the harness equipment to be replaced.
The identification label showing the manufacturer’s name and date of manufacture must be clearly visible.
As per Australian Standards AS/NZS 1891.1 harness gear and equipment must be removed from service after 10 years from date of manufacture.
Harness gear and equipment must be maintained and stored in a dry, protected area, away from acids and ultra violet rays which cause material fibres to break down and reduce their safety and life expectancy.
Any deterioration or damage to the system or equipment must be reported to person in control of the workplace.
Maintenance inspections must be clearly documented. Any non-conformance must be clearly identified and tagged ‘Do Not Use’ until corrective action by a competent person has been completed.
Yes it does. Harness gear and the associated equipment must be serviced and inspected every 6 months by a qualified height safety equipment inspector.
Details of this inspection must be documented.
Please refer page 17 of our harness gear operation manual for a detailed checklist.
Ordering
Yes. You can also use the order form contained in your current price list. This automatically updates when products and quantities are selected and generates an order form with your pricing, saving you time.
We know that occasionally things don’t always go like clockwork, and sometimes goods need to be returned. Kattsafe are happy to accept your returned goods, however we need your help to make sure we can process your return and credit in a timely manner.
Goods being returned for credit are to be accompanied with a ‘Return Material Authorisation’ form (RMA). The RMA form can be downloaded from this link below:
RMA FORM DOWNLOAD LINK (downloads an excel form)
Once downloaded, please contact our Customer Service Team to obtain the RMA number.
Tel: 1300 301 755.
Goods being returned shall meet the following conditions:
Proof of purchase to be supplied. (Invoice / Packing Slip No.)
RMA number filled in.
Goods must be returned within 90 days of invoice date.
Goods shall be in a new and re-saleable condition (scratch / dent free / no stains).
All goods returned incur a 5% re-stocking fee.
Goods returned unpackaged or missing fixings will incur a 15% re-stocking fee.
The following goods are not refundable:
Any PPE / harness gear not in original packaging.
Static line cable cut and swaged to order.
Custom or bespoke manufactured products made to order.
If the above conditions are met and the RMA form filled in and sent with proof of purchase to sales@kattsafe.com.au, the credit will be processed in a timely manner.
While there are several factors involved in delivering orders on time, we try to make it as simple as possible with clear order cut off times and ordering procedures, helping you understand exactly when you need to order to get your products on time.
Order cut off times*
*Apply to stocked items only
To simplify our fabrication lead times, we have categorised all our available products into 4 distinct categories. So, depending on the type of product you need fabricated, you can see at a glance what the lead times are.
Need this information regularly? Keep the details on hand with our helpful fabrication categories cheatsheet.
Our Installers
At Kattsafe we are selective as to who we choose to install our systems.
Therefore we do require that before becoming one of our installers you undergo several processes to ensure that you are sufficiently qualified and capable to carry out the design and installation of our products.
The first stage is to complete a Kattsafe installer enquiry. This form checks your suitability and is a mandatory requirement before you proceed to the next stage.
Once completing this form, the information will be reviewed and one of our team will contact you with further details.
Kattsafe approved installers must pass a rigorous amount of training before they are able to install our products.
Designing and installing access and height safety systems takes years of experience and we offer extensive training for our installers to ensure that they are proficient in what they do.
Modular access systems
Kattsafe modular access systems have a 10 year warranty.
Ladders, steps, stairs and walkways are all covered by Australian Standard AS/NZS 1657:2018.
When designing roof access and fall protection systems these Standards must be adhered to ensure compliance.
Questions such as how often will the system be accessed and what type of incline is it to be installed on determine selection of equipment.
Our video gives details of what type of fall protection is required depending the degree of slope.
For more information read “When are ladders, steps and stairs required”.
Remember to contact the team on 1300 301 755 at info@sayfa.com.au for any further assistance.
When selecting an access solution, it’s important to weigh up factors like safety compliance, installation time, durability, and long-term cost efficiency. The right choice depends on your unique needs — whether that’s scaffolding, modular steel, or aluminium. Download our free guide for a full breakdown to help you decide.
Rigid rails
The main advantage of selecting rigid rail compared to overhead cable systems for fall arrest is that there is little or no deflection in the event of a fall. As this limits the fall distance, the operator is less likely to incur injuries.
Another advantage is the effortless and uninterrupted movement that rigid rail systems supply. Unlike an overhead cable line which could snag on the intermediate supports, the trolleys glide easily on the line.
With a variety of configurations available for single and dual attachment. Included in the Kattsafe range are trolleys that are fitted with locking and braking abilities.
All rigid rail trolleys are rated at 15kN with the braking strain being over 40kN.
Kattsafe rigid rail can be used in both fall arrest and rope access applications and provides uninterrupted, smooth functionality which gives increased user safety and confidence when working at height.
The Kattsafe range of rigid rails have a 10 year warranty.
Yes it can, however it’s not recommended for use with self retracting lanyards as it can limit the manoeuvrability. We therefore recommend Kattsafe rigid rail for this application.
Rung ladders
The Kattsafe range of modular rung ladders have a 10 year warranty.
Ladders, step ladders, stairs and walkways are all covered by Australian Standard AS/NZS 1657:2018.
When designing roof access and fall protection systems these Standards must be adhered to ensure compliance.
Questions such as how often will the system be accessed and what type of incline is it to be installed will determine selection of equipment.
For more assistance contact the team on 1300 301 755 at sales@kattsafe.com.au for any further assistance.
If water is present on aluminium and it becomes trapped between wraps, sheets or other packaging material with no air flow to remove it, the prolonged contact between the water and the metal causes a chemical reaction which results in water stain.
This can present as white marks or dark staining and can happen in a relatively short time, so it is very important that you act immediately should you notice any moisture on or around your aluminium.
Do not leave goods packaged and stored outdoors. If goods need to be left outside for a time prior to install, we recommend goods are unpacked and separated on timber so no two pieces of aluminium are in contact allowing moisture staining.
In storage, do not place aluminium with other metals. Use wood faced shelving, racks and bins.
Store away from caustics, nitrates, phosphates and acids.
Use older stock first.
Upon receipt of deliveries, materials should also be inspected for signs of wetness to avoid the possibility of water staining. This should include looking for wet packaging or pallets.
Do not store aluminium near obvious water sources such as steam or water pipes, and keep it at a reasonable distance from open doors and windows.
If the metal is received cold, allow it to come gradually to room temperature, which may take several days, before opening or breaching the packaging. Even a small opening can allow atmospheric moisture to condense on the material.
All Kattsafe rung ladder components are attached to the ladder body via our patented T-bolt system. No drilling is required, making it quick to assemble, while providing unlimited adjustability for easy positioning of components.
With no swarf to clean up, a very neat installation is also achieved every time.
Signage, fixings & hardware
Many times rivets are not installed correctly and failure to perform this simple procedure properly can leave the integrity of the rivets severely compromised. In the worst case scenario this in turn can cause the anchor to be ineffective in the event of a fall.
Correct
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The stem can be seen just above or just below the top (max 5mm below).
The rivet has ‘bulbed out’ correctly.
The rivet is sealed off correctly.
It is recommended that silicone is applied if the rivet is 3mm or more below.
If you are unsure, double check by looking at the seal under the rivet. If it is squashed and the rivet feels tight then it has bulbed out correctly.
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Incorrect
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The rivet has NOT ‘bulbed out’ correctly and therefore has no strength.
The rivet is not sealed off adequately which could pose potential leak issues.
NOTE: The cause of this is often due to the ‘bulb’ not being able to expand out as it clashes with the side of the roof sheet. The rivet must go into the centre to avoid this happening.
Yes, Australian and New Zealand Standard AS/NZS 1891.4 clearly states that anchor points should have details of the installer, install date and other data relevant for the user.
All Kattsafe anchors come with labels for recording the necessary details to assist in ensuring compliance.
For more information or to place an order for additional tags contact the team on 1300 301 755 or sales@kattsafe.com.au.
It’s difficult to work out the required amount of tubes that you will need of epoxy adhesive and no-one wants to be left short on-site.
Use our calculator to estimate the required number of cartridges needed for your job.
This is a commonly asked question by our installers.
It is important that the bulb type riveter is clean of debris otherwise you may find that it will jam when riveting.
Watch Murray as he gives detailed instructions on how to ensure you are getting the best performance from your Gesipa riveter.
If you are still experiencing problems, please contact the technical team at 1300 301 755 or technical@kattsafe.com.au.
Skylight protectors
Many skylights have safety wire mesh installed but unfortunately this is no guarantee that should a worker fall on the skylight that the mesh is strong enough to stop them falling through.
Throughout the years there have been many instances of tragic deaths as a result of falls through inadequately protected skylights and roof lights.
There are many factors to consider when assessing whether the mesh under your skylights is satisfactory as fall protection.
Safety mesh needs to comply with the Australian Standard AS/NZS 4389 Safety Mesh, which specifies the minimum requirement for the design, construction, testing and installation of the product.
It needs to be structurally sound and show no signs of corrosion.
The method of installation must also comply. Is it securely connected, overlapped and joined in order to arrest a fall?
Static lines
Static lines must be inspected and recertified every 12 months. This should be carried out by a Height Safety Specialist.
According to Australian Standard AS/NZS 1891, on the 10th year of service a pull test on the swaged ends needs to be carried out for any connections on the static line system.
Inspection criteria is the same as a 12 month inspection, with the addition of in-line load testing of all swaged / swageless terminations.
According to Australian Standards, on the 10th year of service a full test on the swaged ends needs to be carried out for any connections on the static line system.
The swageless fitting is one of the weakest links in a static line system and it is imperative that it is done correctly.
In this video Murray goes through the complete process to ensure compliance and optimum safety.
From time to time you may find that the static traveller battles to get over the intermediate. Our Technical Manager, Murray gives some tips on making the traveller glide more easily.
The solution is easy!
Correct use of fall arrest equipment is imperative to ensure the safety of operators.
According to the Hierarchy of Control for working at heights, fall arrest equipment is one of the least preferred forms of fall protection but if other alternatives such as guardrail, walkways, or static lines cannot be provided it is still an effective form of fall protection.
Whilst a preventative against injury from a fall from height, a fall arrest system such as a safety harness does require several things to be taken into consideration.
What is the length of the lanyard?
Where is the location of the anchor point?
Have you calculated the length of the user’s legs and body in the fall distance?
Does the lanyard incorporate a section that lengthens when it is deployed and if so, what is this measurement?
Have the anchor points that the system will be attached to been recently tested and certified to be able to handle the load associated with a fall?
There are a lot of factors that need to be taken into account and our video gives details of what you must consider when using fall arrest equipment.
The Kattsafe range of static lines has a 10 year warranty.
Yes it can, however it’s not recommended for use with self retracting lanyards as it can limit the manoeuvrability. We therefore recommend RAPTOR rigid rail for this application.
Step ladders & bridges
Kattsafe step ladders and bridges all have a 10 year warranty.
Ladders, step ladders, stairs and walkways are all covered by Australian Standard AS/NZS 1657:2018.
When designing roof access and fall protection systems these Standards must be adhered to ensure compliance.
Questions such as how often will the system be accessed and what type of incline is it to be installed will determine selection of equipment.
For more assistance contact the team on 1300 301 755 at sales@kattsafe.com.au for any further assistance.
If water is present on aluminium and it becomes trapped between wraps, sheets or other packaging material with no air flow to remove it, the prolonged contact between the water and the metal causes a chemical reaction which results in water stain.
This can present as white marks or dark staining and can happen in a relatively short time, so it is very important that you act immediately should you notice any moisture on or around your aluminium.
Training
Kattsafe offer extensive online training in the installation of our products via the Kattsafe Academy training portal.
Training is only available for businesses who have passed the approval process to install Kattsafe products.
Access available to courses anytime, anywhere
Complete courses at your own pace
More detailed information, videos and literature
Review and re-watch critical installation procedures
Managers can check the real time progress of their installers
Certificates issued on completion and stored on portal for easy access
Our informative online training sessions provide our approved Height Safety Installers with complete guidance in the installation of our systems.
Information on working at heights requirements and Industry Standards, Acts and guidelines.
Video demonstrations of Kattsafe product installation.
Comprehensive lessons covering different installation techniques and tips.
Ability to complete courses at your own pace, anywhere, anytime
Review and re-watch critical installation procedures
Certificates issued on completion and stored on portal for easy access
All training is now conducted via the online Kattsafe Training Academy.
Kattsafe is very particular when it comes to choosing our installers. At the end of the day they are our representative and must conduct their work with the same stringent practices that we adhere to.
Please note: Training is only available to businesses who have passed the approval process to install Kattsafe products.
All product training is conducted on our online Kattsafe Academy portal.
Some of the benefits Kattsafe Academy training offers are:
Access to courses anytime, anywhere
Complete courses at your own pace
More detailed information, videos and literature
Review and re-watch critical installation procedures
Managers can check the real time progress of their installers
Certificates issued on completion and stored on portal for easy access
Please note: our extensive training in the installation of Kattsafe products is available to qualified Kattsafe Installers only.
Walkways
All Kattsafe walkways all have a 10 year warranty.
Ladders, step ladders, stairs and walkways are all covered by Australian Standard AS/NZS 1657:2018.
When designing roof access and fall protection systems these Standards must be adhered to ensure compliance.
Questions such as how often will the system be accessed and what type of incline is it to be installed will determine selection of equipment.
For more assistance contact the team on 1300 301 755 at sales@kattsafe.com.au for any further assistance.
As we know, there are a few roof deck systems out now which have a 700mm cover.
Our aluminium walkway system has always shown a maximum span of 670mm. However, what has not been made clear, is that for a continuous span (fixed to more than 3 battens) the span can be increased to 700mm.
So, when installing walkway on a roof deck with 700mm cover, the span can increase to 700mm.
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Find below links to further information.
Should you require any further information, contact the Kattsafe technical team at technical@kattsafe.com.au or call us on 1300 301 755.
2.5kPa (approximately 250kg/m2) or 110kg point load.
In certain metal deck roof applications additional supports may be required in higher traffic areas.
For more information on walkway loads refer to the installation manual.
Where an object could fall from a platform or landing to a lower area to which persons have access.
We've recently updated our toe board section (GW320) to include t-bolts for quick connection of corner brackets and joiners.
Where persons have access to an area below a landing or walkway, to comply to Australian Standard AS1657:2018, the floor mesh should not permit a 15mm sphere from passing through.
GW334 mini mesh is suitable for this application, and has an approximate opening of only 10mm.
Contact sales@kattsafe.com.au or 1300 301 755 for more information on this product or to place an order.
Working at heights
Fall protection and your requirements
Fall protection encompasses the range of equipment procedures that are put in place to ensure that the risk of a fall from height is ideally eliminated or at least minimised as much as possible from occurring.
Providing fall protection for any activity to be carried out at height is extremely important. Both at home and in the workplace, you must ensure that any risk of a fall from height is either eliminated or controlled.
Did you know that 50% of all fatalities from a fall from height are from heights of 3 metres or less? This emphasises the fact that whenever work from height is being undertaken, no matter the distance, there must always be adequate measures in place to ensure the safety of personnel carrying out their tasks.
In regards to the responsibilities of PCBUs (Person Conducting a Business or Enterprise) which includes building owners, managers and supervisors, you are required to ensure the safety of all persons engaging in work at height at your workplace. With the introduction of new Manslaughter Laws there are massive penalties for persons who hold duties under Part 3 of the OHS Act if they are seen to be negligent in the provision of fall protection.
Designers and builders also have an obligation to ensure “that the plant, substance or structure is designed to be without risks to the health and safety of persons” (WHS Act 2011).
Learn more about your responsibilities.
Fall protection can be categorised as follows and should be selected according to the Hierarchy of Control for working at heights.
Elimination
Fall prevention
Fall restraint
Fall arrest
Removing the requirement to work at height is often not practicable (elimination). In this case we need to consider fall prevention or fall restraint systems which reduce the chance of a fall or fall arrest systems which minimise the likely injury if a person was to fall.
Selecting and installing the best suited height safety systems is an extremely difficult job and should only be undertaken by a qualified Height Safety Specialist. It is imperative that any systems comply to all Standards and Regulations and are installed correctly.
To find a Height Safety Specialist in your area contact the Kattsafe team on 1300 301 755, info@kattsafe.com.au or use the contact form below.
Kattsafe also offers a Design Consultation Service to assist architects, engineers, builders and building designers in ensuring compliance in design.
Often very confusing to those not within the industry, it can be difficult at first to understand the differences in these three terms. Briefly:
Fall Prevention
According to the Hierarchy of Control, fall prevention is the highest form of fall protection. This removes the risk of the worker falling by providing a barrier between them and the fall hazard.
Fall Restraint
Fall restraint systems restrict the movement of the worker in reaching the fall edge. The lanyard is typically a fixed length that does not extend past the fall edge and it effectively acts like a leash preventing a fall arrest situation from occurring.
Fall Arrest
As its name suggests, fall arrest systems arrest the fall of a worker once it has occurred. They do not prevent the worker from falling and have the highest potential for injury. A rescue plan must be in place prior to any person using the fall arrest device.
A pendulum or swing fall is a type of fall that occurs when a person falls from the edge of a roof and the rope line they are attached to has too much slack, causing them to swing back and forth.
This swinging motion can put the person at risk of colliding with a wall or floor surface, which can result in serious injuries or even death.
This is an often overlooked risk when designing height safety solutions on projects. However, it is actually very easy to prevent.
No.
We only sell our fall arrest products to Kattsafe Approved Installers. As the correct placement and installation is integral to the effectiveness of this type of equipment arresting a fall, only persons trained and experienced in the installation and design of our fall arrest equipment can purchase directly from us.
However, if you do require assistance, we can put you in touch with a Height Safety Specialist in your area who can design, install, conduct height safety site audits and recertify access and fall protection equipment. Please contact Kattsafe on 1300 301 755 or info@kattsafe.com.au for more details.
The Hierarchy of Control is a system that is used to minimise or eliminate risks associated with specific tasks or hazards.
With regard to working at height, the ultimate goal is to ensure a fall from height cannot occur. This can be achieved either by eliminating the need to work above the ground or to provide a solid elevated construction from where the work can be performed. If it is not possible to achieve this, the risk of a fall must be minimised through the application of control measures further down the Hierarchy of Control. Briefly:
Elimination
Eliminate the hazard. Undertake the work from ground level or from a solid construction.
Substitution
Change the control measure to undertake the work from a safe zone.
Isolation
Separate the operator from the hazard by means of passive fall protection.
Engineering
Manage the risk using an engineered control.
Administration
Control the risk using procedure.
Should you require more information contact the team at Kattsafe on 1300 301 755 or info@kattsafe.com.au.
As a building owner or manager it is your responsibility to ensure that anyone who works at height on your buildings is doing so as safely as possible. This includes any sub contractors and their workers.
A brief summary of your requirements as a building owner/manager are:
Learn the Hierarchy of Control for Working at Height.
Keep up to date with Industry Acts, Codes, Standards and Guidelines.
Plan the work and work the plan.
Hold regular toolbox meetings.
Audit your access and fall protection equipment regularly.
Review your working at height procedures and practices
A Safe Work Method Statement is a document that is to completed for all ‘high risk construction work’.
Working at heights is considered high risk and a SWMS is always required to be prepared before any work of this type is carried out.
You can download a SWMS template from Work Safe Victoria.
Working at heights is considered high risk and a SWMS is always required to be prepared before any work of this type is carried out.
Completing a SWMS will require the following information:
The details of the construction work that is considered high risk
The health and safety hazards relating to the work
The control measures that need to be implemented to minimise or remove the risks
How the control measures will be actioned?
When will they be monitored and reviewed?
The simple answer is, because it is your responsibility.
PCBUs (Persons Conducting a Business or Undertaking), such as building owners, building managers and facility managers, must ensure that they provide a safe work environment for all persons who perform work on or around their buildings.
This includes contractors and their employees, a fact often overlooked, as many building owners and managers incorrectly believe that contractors do not fall under their scope of responsibility.
With the introduction in many states of Australia of Workplace Manslaughter Laws, failing to provide adequate safety for workers, especially when conducting high risk work such as working at height can leave you open to serious consequences. There have already been several convictions recorded proving that authorities are ready and willing to prosecute should they find cause to do so.
Organising a height safety system audit on your building will:
Highlight areas of concern by conducting a risk assessment
Check current systems for compliance to Australian Standards and other relevant industry guidelines
Ensure existing components and equipment have had recertification and inspections carried out as per manufacturer’s requirements
Offer practical and compliant solutions in accordance with the hierarchy of control for working at height
As defined in the Code of Practice for Managing the Risk of Falls at Workplaces: “A person conducting a business or undertaking has the primary duty under the WHS Act to ensure, as far as reasonably practicable, that workers and other persons are not exposed to health and safety risks arising from the business or undertaking.” This includes requirements to “minimise the risk of falls so far as is reasonably practicable by providing a fall prevention device, work positioning system or a fall arrest system”.
Contact Kattsafe on 1300 301 755 or info@kattsafe.com.au who can put you in touch with a qualified height safety specialist. They can inspect your current systems for any compliance issues and will provide a report of suggested improvements or modifications that need to be implemented to ensure your obligations are being met.
Ladders, step ladders, stairs and walkways are all covered by Australian Standard AS/NZS 1657:2018.
When designing roof access and fall protection systems these Standards must be adhered to ensure compliance.
Questions such as how often will the system be accessed and what type of incline is it to be installed will determine selection of equipment.
For more assistance contact the team on 1300 301 755 at sales@kattsafe.com.au for any further assistance.
If your fall protection systems have not been inspected or recertified in the last 12 months it is time to get them checked.
Due to changes in Standards and Regulations, what was once a compliant system may no longer meet all the requirements. Regular maintenance and inspection of your systems is recommended to ensure that anyone working at height on your buildings is protected.
A Height Safety Specialist can conduct a height safety audit and will provide a report on your existing systems. They can also give you information of what action you may need to take to ensure compliance.
Contact Kattsafe on 1300 301 755 or sales@kattsafe.com.au who can put you in touch with a Height Safety Specialist.
Before any work at heights is started it is most important that some key procedures are followed to ensure that all workplace requirements are identified and understood.
As working at heights is classified as high risk work, a safe work method statement (SWMS) and rescue plan, must be completed and approved by management prior to any work being commenced.
Authorisation to access the risk area must to be obtained from the person in control of the workplace and all applicable Australian Standards, WHS Act and Regulations, and Codes of Practice and Guidelines must be read, understood and obeyed.
Prior to the use of fall protection equipment it is essential that the persons conducting the work have been trained and are aware of the correct operating procedures. Fall arrest systems must only be used by competent persons who have experience and training in the safe use of the systems and associated equipment.
All systems and equipment should be visually inspected for damage and if there is any noticeable deterioration or deformation of the components or the structure the system must not be used and should be tagged ‘Do Not Use’ until corrective action by a competent person has been completed.
A rescue plan is an essential piece of documentation that must be completed before undertaking any work at heights.
This should detail:
the type of work being undertaken
the risks involved while performing the work
any hazards around the work area
what actions need to be implemented in the event of an incident or accident occurring.
Emergency service details need to be included, but their attendance should be considered as only a part of the overall rescue plan. Emergency services may take time to arrive at the scene and it is imperative that rescue procedures are commenced as soon as possible to enable the situation to be rectified and to ensure injuries are not exacerbated.
Assessment of the building, on site rescue equipment and available access to the area by rescuers and emergency services are all factors that must be considered and detailed in the plan.
Training of persons who will be conducting the rescue must also be undertaken to ensure that they are skilled in the use of the rescue equipment.
If the person being rescued sustains injuries which result in unconsciousness rescue may be even more difficult and additional procedures must be put in place to cover this contingency.
Persons sustaining a fall while using fall arrest equipment are in significant risk of Suspension Trauma and for this reason it is imperative that they are rescued as soon as possible to lessen the likelihood of this condition occurring.
An EWP or MEWP is designed as a temporary work platform, allowing personnel to safely undertake work from within the enclosed platform. It is not intended to be used as a primary means of access or egress to roofs or other elevated areas.
These systems are engineered for carrying out work at height, rather than providing routine access between levels. While a MEWP may be used for temporary or emergency access purposes in specific circumstances, such as during construction activities or emergency situations, it should not be relied upon as the sole or permanent access solution. [accessservice.com.au], [standards.org.au]
For buildings and structures requiring ongoing inspection, servicing, cleaning, or maintenance, a permanent and compliant means of access should be provided to ensure safe, efficient, and reliable access throughout the life of the asset.