Orders, delivery, and fabrication
We take exceptional care with both the development of our products and the delivery of them to make sure you get everything you need for an installation exactly when you need it.
Find all the information you need to know about our order, delivery and fabrication processes below to help streamline your order process.
Placing an order
The simplest way to place your order is to email our sales team or use the interactive form supplied in your price list.
Important things to note:
Products are differentiated by code and this must be stated when ordering.
Any special order requirements, for example maximum package size or weight to assist with manual handling, must be stated on the order.
Local orders placed before 2pm will be despatched on the following day. For more information on delivery times, see delivery cut-off times section below
Place your order or ask a question:
Phone: 1300 301 755 or 03 8727 9000
Email: sales@kattsafe.com.au
Tips for simpler ordering
Make the order process quicker and easier by using the order form contained in your pricelist.
Keep your account payments up to date to avoid delays in order processing.
Email your order through with clear delivery and contact details.
Call your customer service rep prior to ordering to discuss any uncertainties or clarify any special requirements.
Always provide a job name or order number with each order.
Clearly label and dimension your drawings with detailed fabrication instructions.
Always allow sufficient lead times for order fabrication and/or delivery.
Returning a product
In the unlikely event that you need to return any products, please follow the procedure as outlined below so we can process your return and credit in a timely manner.
Goods being returned must meet the following conditions:
Goods must be within 90 days of invoice date.
Goods must be in a new and re-saleable condition (scratch/dent free, no stains).
Please note:
Proof of purchase must be included (invoice and/or packing slip number).
All returned goods incur a 5% re-stocking fee.
Any goods returned unpackaged or missing fixings will incur a 15% re-stocking fee.
The following goods are not refundable:
Any PPE / harness gear not in original packaging.
Static line cable cut and swaged to order.
Custom or bespoke manufactured products made to order.
If the above conditions are met and the RMA form is fully filled in and sent with proof of purchase to sales@kattsafe.com.au, we will process the credit in a timely manner.
Delivery Details
While there are several factors involved in delivering orders on time, we try to make it as simple as possible with clear order cut off times and ordering procedures, helping you understand exactly when you need to order to get your products on time.
Fabrication lead times
To simplify our fabrication lead times, we have categorised all our available products into 4 distinct categories. So, depending on the type of product you need fabricated, you can see at a glance what the lead times are.
Need this information regularly? Keep the details on hand with our helpful fabrication categories cheatsheet.
Category 1
Stock Fab - Standard
Products in this category have a dedicated Kattsafe product code and selling price and are off the shelf products (not including bulk orders).
Lead time: None
No customer sign off on drawings is required
Bulk quantities will incur additional lead time
Category 2
Stock Fab - Non Standard
Products in this category have a dedicated Kattsafe product code and selling price, but are NOT sold off the shelf.
Lead time: 4 days
Product design does not change, only critical dimensions
No customer sign off on drawings is required
Customer to receive confirmation via interactive PDF
Bulk quantities will incur additional lead time
Category 3
Custom Fab - Standard
Products in this category have a factory code (FC) in place of a Kattsafe code.
Lead time: 10 days + (estimated)
4 days lead time for drawings and customer sign off, plus 6 days fabrication and QA
Requires customer sign off on CAD drawing
Uses standard aluminium extrusions and components
Does not require excessive design time (up to 2 hours)
Category 4
Custom Fab - Non Standard
Products in this category have a factory code (FC) in place of a Kattsafe code and require a full design.
Lead time: 20 days + (estimated)
Requires a design service quote using code AD1903 before a final product quote can be issued
5 days design time, 5 days prototyping time and customer sign off, and 10 days fabrication time and Q.A.
Estimated times always depend on customer sign off
Can use standard or nonstandard aluminium extrusions and components
Requires customer sign off on CAD drawing
Additional fees for engineer computations and design may be required